Refund Policy

Review the product page, compatibility details, license duration, lending availability, documentation, and current Roblox price before confirming a purchase. Contact support if you are unsure whether a product suits your experience.

Game passes and developer products are purchased on Roblox using Robux. Roblox processes and records the transaction under its own terms and policies. Nui Studios does not directly hold your Roblox balance and cannot promise that it can return Robux through this website.

The “Refund” status in the Nui Studios admin system records that a transaction was reversed or approved for reversal and revokes the associated license. That technical action does not itself send Robux to an account.

Email us promptly if:

• you paid but no license was delivered after a reasonable processing period;
• the same purchase was fulfilled incorrectly;
• the product is materially different from its description;
• a confirmed defect prevents normal use and cannot be resolved through documentation or support;
• the purchase was unauthorised; or
• you believe Finnish or European consumer law gives you a cancellation, conformity, price-reduction, or refund right.

A change of mind, failure to review requirements, accidental purchase, loss of access caused by your own breach, incompatible unauthorised modifications, or a Roblox account issue does not automatically create a refund right, except where mandatory law or Roblox policy provides otherwise.

Email support@nuistudios.com and include:

• your Roblox username and numeric user ID;
• the product and license code, if available;
• the approximate purchase date and Roblox transaction or receipt information available to you;
• a clear description of the problem and troubleshooting already attempted; and
• screenshots or logs that do not expose passwords, session cookies, hub keys, or verification secrets.

We may verify the purchase, account control, product configuration, and license history. Do not send your Roblox password.

Depending on the circumstances and applicable rights, we may provide troubleshooting, repair, replacement files, an updated version, corrected delivery, a replacement license, a license transfer, price reduction, or support for a refund request through the available Roblox process.

If a purchase is refunded, reversed, charged back, or otherwise invalidated, the related license may be revoked. A loan or transfer does not prevent revocation arising from the original purchase.

Digital products may be supplied immediately after purchase. Any statutory right of withdrawal, and any exception based on immediate supply with consent and acknowledgement, depends on the transaction flow and applicable law. Nothing in this Policy asks you to waive rights unless that waiver was validly obtained through the relevant purchase process.

Consumers retain mandatory rights relating to conformity of digital content and services under applicable Finnish and European Union law. Contract terms cannot exclude those rights.

Secure your Roblox account immediately and contact Roblox Support for account and Robux transaction assistance. Also contact Nui Studios so we can preserve records and, where appropriate, suspend the license while the matter is reviewed.

We will review requests within a reasonable time. Complex cases may require information from Roblox or verification of ownership. Any Robux return remains subject to the method and timing available through Roblox.